CarGriply

Service Policy

Last updated: November 22, 2025

1. Service Overview

At CarGriply, we are committed to providing exceptional service for all your car phone mount needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@cargriply.com
  • Phone: +1 (204) 475-7761
  • Address: 317 Oakwood Ave, Winnipeg, MB R3L 1E8, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM CST
  • Saturday: 10:00 AM - 4:00 PM CST
  • Sunday: Closed

3. Mount Repair Services

3.1 Available Services

  • Phone mount component replacement
  • Charging system repair
  • Mount base restoration
  • Grip mechanism repair
  • Wireless charging coil replacement
  • Cable and connector repair

3.2 Service Timeframes

Standard repair services typically require:

  • Assessment: 1-2 business days
  • Minor repairs: 2-3 business days
  • Major repairs: 5-7 business days
  • Custom modifications: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All new mounts purchased from CarGriply come with:

  • 30-day satisfaction guarantee
  • 1-year warranty against manufacturing defects
  • Free component replacement for missing pieces (reported within 7 days of purchase)
  • Coverage for extreme weather-related failures

4.2 Extended Warranty

Optional extended warranty services include:

  • 2-year extended protection
  • Priority repair service
  • Free replacement of worn components
  • 50% discount on upgrade installations

5. Professional Services

5.1 Installation Services

  • Professional mount installation
  • Custom mounting solutions
  • Wireless charging system integration
  • Vehicle-specific adaptations
  • Multi-device mounting setups

5.2 Consultation Services

  • Mount selection guidance
  • Vehicle compatibility assessment
  • Installation location optimization
  • Charging system planning

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Free
  • Detailed inspection: $25
  • Professional consultation: $45

6.2 Repair Costs

  • Minor repairs: $20-35
  • Major repairs: $45-95
  • Custom modifications: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Rigorous testing in Canadian weather conditions
  • Photographic documentation of repairs
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Mount model and purchase date
  • Detailed description of issues
  • Photos of damaged components
  • Vehicle make and model
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 90-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine replacement parts

10. Updates to Service Policy

CarGriply reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.